Frequently Asked Questions
Everything you need to know about your GCN Shop gear and orders.
What is the estimated delivery time for my order?
Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I determine the correct size for cycling apparel?
We provide a detailed size guide on every product page. Since performance gear is designed for an 'athletic fit,' we recommend measuring your chest and waist or sizing up if you prefer a looser fit.
What is your return policy for sports equipment and clothing?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, water bottles and base layers cannot be returned once opened.
Do you ship your products internationally?
Yes, GCN Shop ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my technical cycling kit?
To maintain the technical properties of your gear, we recommend machine washing on a cold, gentle cycle with mild detergent and hanging to dry. Avoid fabric softeners and tumble dryers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.